Sage Support Options

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Sage 200, Line 100 and MMS Support

Free Sage email Support

If you have an urgent query regarding Sage 200 or Line100 we are pleased to offer free to help solve the problem.

We are unable to refer the query back to Sage on your behalf unless your company is linked to us as your Business Partner. So whilst we have extensive knowledge of Both Sage 200 and Line 100, if the problem is complex or Software/Upgrades are required to resolve the issue, you will have to either refer it back to your existing Business Partner or transfer the link for the account.

Sage Remote Connection Support

Remote support is quicker and more cost effective than having an engineer visit for onsite training. We connect via Logmeinrescue details can be found on here but its simple and easy to use. We need permission from your IT support for remote connections, and most importantly, its safe and secure.

Telephone Support Contracts

Are you paying too much for your Sage support?
Are you being charged full cost for perhaps one or two calls per year?
Are you being charged for other companies “heavy” support usage?

Clients with 4 user financial systems are typically being charged £1500 per year for SALP and Telephone support. Our charge for SALP would be £600 and support as required (min £200 block purchase/year)

The block purchase of £200 gets you 5 hours or 10 incidents (whichever comes first) if you need more, just buy 2 incidents or 1 hour for £40. See full details of terms and conditions.

We can do sage upgrades and sage online support in the same way as well as training. If onsite time is required, separate charges apply depending on area and assistance type required. We will be pleased to quote for individual requirements.